Sitting in front of your computer, just back from a relaxing holiday, you scroll through the volumes of emails which have accumulated while you were away. You open one up from your boss and you read the words, “How come you and your team can’t seem to get this right?”
Mark, a former client of mine, was a 35-year-old marketing director on the fast track. Being type-A personality, he was driven for success. But Mark was not winning much favor from his employees — they found that his feedback was often given in a drive-by, “hit-and-run” manner and left them feeling like roadkill.
So often when I ask a client this question, the response is an automatic “good” or “bad.” Then, when I share a list of over 200 emotions with them, they will say “wow, I had no idea there were SO MANY!”